Every item below is checked in person, with evidence — a measurement, a photo, a document on file, or a named member of staff — never taken on someone's word. "Critical" items must pass for that category to be badged at all; the rest are weighed together.
Step-free route from accessible parking/drop-off to entrance, under 25m
Accessible parking bay present, distance to entrance stated
Entrance door >=800mm clear opening, or automatic
No threshold step, or ramp at max 1:12 gradient (Building Regs Part M)
CriticalAccessible toilet with grab rails + emergency cord, same floor as main service area
CriticalLift present if service area is above/below ground floor, capacity stated
CriticalNamed staff member(s) completed Dementia Friends (or equivalent) training -- certificate on file
CriticalNamed, usable quiet space confirmed on-site (not storage/back office)
Entrance, exit, and toilet signage: lower-case, high-contrast text
Single consistent flooring surface/colour through main walkways
Written policy: carer/companion enters free or reduced rate (copy on file)
Confirmed carer can be seated with the person they support
No enforced time-limit penalty against visibly disabled/elderly guests
Hand sanitiser stocked and present at entrance (checked in person)
Written illness/reschedule policy exists (refund or free reschedule) -- wording on file
Off-peak/lower-capacity slot bookable through normal channels
Accessibility info published and findable on website/booking page within 2 minutes
Direct contact route for access queries (not a generic enquiries inbox)
Named first-aid trained staff member on shift during badge-covered hours
CriticalDefibrillator location disclosed (on-site or nearest known location)
CriticalInduction hearing loop present and working (T-setting test)
Critical